IT Support Specialist

Job Location

14 Arrow St, Cambridge, MA 02138, USA

Job Type

Full Time



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About the Role

Job Description:

Iterative Scopes is looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system  performance, and securing data.
Working with a close knit team , this role will contribute to the maintenance,  installation, configuration, and security of the organization's public/private Cloud environment, platform and application stacks

Key Responsibilities:

  • Consulting with IT managers and other departments as required.

  • Providing IT assistance to internal staff and customers

  • Assisting end-users with hardware functionality and software programs.

  • Responding in a timely manner to service issues and requests

  • Setting up accounts and devices for new users

  • Repairing and replacing equipment as necessary

  • Testing new technology

  • Manage a variety of technical issues and provide systems and network support both remotely and on site


Minimum Qualifications:

  • 3 - 5 years' experience in a Systems Administration or similar IT support role

  • Technical knowledge of the following: Linux OS, MacOS, Windows Desktop/Server, DNS, LAN/WAN, Endpoint Management, Anti-Malware & security tools, Application Packaging

  • Experience managing asset and inventory control systems

  • Excellent written and verbal communication skills

  • Strong troubleshooting and administration abilities

Preferred Qualifications:

  • Experience in documenting processes and monitoring performance metrics

  • Advanced knowledge of endpoint maintenance and system security

  • Ability to keep up with technical innovation and trends in IT support

  • Exceptional interpersonal and communication skills

  • AWS, Azure or Google cloud exposure is beneficial

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About the Company

Company Mission:

Iterative Scopes is an early-growth stage startup on a mission to revolutionize the treatment of gastrointestinal diseases with computer vision. We are backed by leading venture firms, top pharmaceutical companies as well as category defining healthcare leaders including; Obvious Ventures, Eli Lilly, Janssen Pharmaceuticals, Founders of Flatiron Health, Livongo, Path.AI, PAIGE, WHOOP!, Okta, and Recursion Pharmaceuticals.

Iterative Scopes is a venture backed company established by Jonathan Ng, MD a second time founder. The scientific advisory board includes world-class gastroenterologists and leading MIT computer vision and machine learning researchers and faculty.

Additional Info: 

The Iterative Scopes advisory board includes leading MIT computer vision and machine learning researchers/faculty and world-class Boston-area physicians and gastroenterology experts.oston-area physicians and gastroenterology experts.

Recruitment & Staffing: 

Agencies - Iterative Scopes does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to Iterative Scopes or its employees is strictly prohibited unless contacted directly by Iterative Scopes' internal operations team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of Iterative Scopes, and Iterative Scopes will not owe any referral or other fees with respect thereto.